In this episode of The Social Circus, host Sarah Thomson sits down with the astute Ee Zen Cha, a meticulous Online Business Manager. They take a deep dive into the intrinsic value of business systems and processes, exploring the challenges and triumphs of building a structured operational model in today’s dynamic entrepreneurial environment. Ee Zen’s knowledge in creating process efficiencies is a beacon for business owners seeking to streamline their workflow and scale their ventures.

With a background in ISO 9001 internal auditing and a master’s degree in engineering, Ee Zen applies her methodical and process-oriented skills to assist business owners in optimizing their operations. As an Online Business Manager, she specializes in executing strategy objectives and systemizing business processes, enabling female entrepreneurs to scale and grow their businesses efficiently. Her insights are born from over 13 years of experience in process improvement, both in the corporate world and the online business landscape.